ace71 Privacy Policy

Bhu Introduction

ace71 ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. When you visit our website ace71.cam and use our services, you share certain information with us. This Privacy Policy ("Policy") describes how ace71 collects, uses, stores, and protects that personal information.

By using our services you are agreeing to the terms of this Privacy Policy. Please read this policy carefully. If you do not agree with any part of this policy, we recommend that you do not use our services.

1 What Information We Collect

We collect various types of information when you create an account and use services at ace71. A description of that information is given below:

1.1 Personal Identification Information

• Full name (first and last name)
• Date of birth (for age verification)
• National ID card or passport number (in the KYC process)
• Email address
• Residential address

1.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Deposit and withdrawal transaction history
• Account balance and bonus information

1.3 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie and session information
• Login time and location (approximate)
• Time spent on the site and pages visited

1.4 Gaming Activity Information

• Betting history and preferred games
• Win and loss records
• Bonus usage information

2 How We Collect Information

ace71 collects your information in the following ways:

2.1 Information You Provide Directly

You provide information to us directly during account registration, at the time of deposit or withdrawal, and when contacting live chat support. We use this information only for necessary purposes.

2.2 Automatic Collection

When you use the ace71 website, our systems automatically collect certain technical information. This includes cookies, web beacons, and log files. This information is used to improve the performance of the site and to ensure security.

2.3 Through Third Parties

In some cases we may collect information through identity verification service providers, particularly in the KYC (Know Your Customer) process. This collection is always conducted in accordance with legal obligations.

3 Purpose of Using Information

ace71 uses your information for the following legitimate purposes:

3.1 Account Management

We use your personal information to create, verify, and manage your account. This includes password recovery, identity verification, and maintaining the security of your account.

3.2 Processing Financial Transactions

We need your financial information to process your deposit and withdrawal requests through bKash, Nagad, and Rocket. All transactions are secured through SSL encryption.

3.3 Improving Service Quality

We analyse usage patterns to personalise your gaming experience, provide relevant bonuses and offers, and improve the overall quality of our services.

3.4 Fraud Prevention and Security

We use your information to prevent unauthorised access, fraud, and money laundering. This is essential for protecting your account and all of our users.

3.5 Compliance with Legal Obligations

We retain your information to comply with applicable laws and regulations, such as Anti-Money Laundering (AML) regulations and age verification requirements.

3.6 Communication and Support

We use your contact information to provide our 24/7 Bengali live chat support and to send important account-related notifications.

4 Sharing and Disclosure of Information

ace71 never sells or rents your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party service providers who assist in operating our platform (such as payment processors, KYC verifiers, and technology suppliers) may receive only the information necessary to carry out their specific responsibilities. They are required to comply with our privacy standards.

4.2 Legal Obligations

We may provide your information to the relevant authorities under court orders, lawful requests from government authorities, or applicable law. In such cases we always seek legal advice and provide only the minimum information that is required.

4.3 Fraud Prevention

In cases of serious fraud or criminal activity, we may share necessary information to cooperate with the relevant authorities.

5 Data Security Measures

ace71 has adopted industry-standard technical and organisational measures to protect your information:

5.1 Encryption Technology

Our website and app use SSL/TLS encryption, which keeps all information transmitted between you and our servers secure. Banking-grade encryption keeps your financial information completely safe.

5.2 Access Control

Access to your information is restricted to authorised ace71 staff who need that information to carry out their responsibilities. Every access is logged and regularly audited.

5.3 Regular Security Assessments

We regularly conduct security tests, vulnerability assessments, and penetration tests. When a potential vulnerability is identified, we take swift action to resolve it.

5.4 Data Retention Policy

We retain your information only for as long as it is necessary to fulfil legal obligations or to provide our services. After account closure, we securely delete or anonymise your information after the legally required period.

6 Cookie Policy

The ace71 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: For core site functions such as login sessions and security.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To analyse site usage patterns and improve services.

6.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features of ace71 to not work properly.

7 Your Rights

As a user of ace71, you have the following rights over your personal information:

7.1 Right to Know

You have the right to know what information we hold about you. You can request a copy of this information by emailing [email protected].

7.2 Right to Correction

If any of your information is incorrect, you can contact us to have it corrected. We will make the necessary corrections after verification.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information carried out on the basis of our legitimate interests. We will consider your objection seriously and take appropriate action.

7.5 Right to Data Portability

In certain circumstances you may request your information in a structured, commonly used, and machine-readable format.

8 Protection of Minors

ace71 strictly prohibits anyone under 21 years of age from using its platform. We do not intentionally collect any personal information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete the information collected.

Age verification at the time of account creation is a mandatory process for us. We request all parents to monitor their children's internet use.

9 Third-Party Links and Services

ace71's services are connected to various game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers have their own privacy policies, for which ace71 is not responsible.

Services such as bKash, Nagad, and Rocket are used for payment processing. These platforms follow their own privacy policies, and they process transaction-related information within their services.

10 Changes to the Policy

ace71 may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email address and note the updated date on this page.

Continued use of ace71's services after any changes will be taken to mean that you have accepted the updated Privacy Policy. We therefore recommend visiting this page regularly.

The latest version of this policy will always be available at ace71.cam/privacy-policy.

11 Applicable Law and Jurisdiction

This Privacy Policy has been prepared in accordance with applicable international data protection standards and the laws applicable in Bangladesh. ace71 always manages your personal information in compliance with legal obligations.

Any dispute or claim relating to this policy should be resolved by contacting ace71 directly. We will consider any concern you raise seriously and will endeavour to provide a prompt resolution.